FAQS

HOW BIG IS YOUR COMPANY?

Northies Brand is a one man show with a full time job on the side :) Please keep that in mind when I mess something up and understand that it bothers me so much more than you know!

 

WHERE IS NORTHIES LOCATED?

Northies Brand products are currently only available through the website. In the past I have had market booths and mall kiosks, which probably confuses people.  My bad?


IS THERE A LOCAL PICKUP OPTION?

Since I run this brand on my own, I need to keep things simple. For now this means I cannot handle coordinating pickups each week. This could change in the future. What I do offer is $3 city-wide delivery in Thunder Bay and $12 flat rate shipping throughout Canada.


I’M LOCAL AND PAID FOR DELIVERY. WHEN WILL IT GET HERE?

Orders are typically packed on Mondays and delivered Tuesday afternoons. If you’re in a big rush, you can send me an email through the contact page and I’ll do my best to get it to you!


I’M NOT LOCAL AND PAID FOR SHIPPING, HOW LONG UNTIL IT SHIPS OUT?

Again, typically shipping orders will be fulfilled Mondays and shipped out each Tuesday, but if you’re in a rush, feel free to get in touch and I’ll see what I can do.


I’M LOOKING TO GET SOME T-SHIRTS MADE FOR MY BUSINESS, SPORTS TEAM, CAT’S BIRTHDAY, ETC…

I am not really set up to do custom orders, but will tell you to reach out to Superior Screen Printing for all your Cat birthday needs ;)


I’M LOOKING TO WORK ON A UNIQUE COLLABORATION WITH NORTHIES

Now this, I am always up for. Shoot me an email with your idea and I will respond and see what we can set up. This could be a unique collaborative design on clothing or a special product of yours done in a “Northies” way.

 

WHAT DOES YQT MEAN?

 

That is the Thunder Bay airport code. Represent TBAY!

 

IS [MY PREFERRED ITEM/SIZE] CURRENTLY IN STOCK?

If you are able to add it to the cart, then yes, it should be available. If not, then its out of stock but you can sign up for stock alerts so you will know when they are available again.

 

WHAT ABOUT RETURNS AND EXCHANGES?

RETURNS: If you received your item(s) and aren't happy with them, you have 30 days from the date of purchase to return them back to me.  please include a note and a copy of your shipping form. This helps us figure out the original purchase. Local drop off can be coordinated for Thunder Bay orders. Shipping will be at your cost unfortunately. Please ensure that the clothing has not been washed or worn and is basically like new. Yes, this includes smells (even good ones) and pet hair. It's hard for me to re-sell smelly, hairy things.

 

Returns can be mailed to:

634 Selkirk Street South

Thunder Bay, ON

P7E 1T6

 

EXCHANGES: The fastest way to process an exchange is for you to order a new item off the site. When your original item arrives back to me, I can process the refund for the original purchase. I strongly encourage you to double check sizing and keep in mind that when our hoodies/sweaters say "similar to men's slim fit" they are a little smaller than a standard unisex size. This typically means sizing up is the best option for the average person. Exchanges are also pending on what is in stock at the time.